Informativa sui rimborsi

Return Policy

We want you to love your purchase. If for any reason you are not satisfied with your order, you may return it under the following conditions:

• Return Period: Items can be returned within 14 days of the delivery date.

• Condition: Returned items must be unworn, unused, and in their original packaging, with all tags and protective materials intact.

• Non-Returnable Items: Personalized or custom-made items cannot be returned or exchanged.

• Return Shipping: Customers are responsible for the return shipping costs. We recommend using a tracked shipping service, as we are not responsible for lost or undelivered returns.

• Refunds: Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.

• Exchanges: We do not offer direct exchanges. If you would like a different item, please return your original order and place a new one.

To initiate a return, please contact us at info.knotofficial@gmail.com with your order number and reason for return.